Digiworks · Crewline
Text message program
Home service businesses use Crewline to text their customers about work carried out at their property. This page explains how customers join the programme, what they receive, and how to stop at any time.
How customers opt in
A customer gives their mobile number to the business when booking a service, either on the business’s own booking form, by phone, or in person. They are told at that point that they may receive text messages about the job. The form below is the consent customers see.
Welcome message
After opting in, a customer receives a message like: DigiworksCO LTD: You are now opted in to text updates about your job. Msg & data rates may apply. Msg frequency varies. Reply HELP for help, STOP to opt out.
What you will receive
Messages about work carried out at your property. A short check that the job went well, a chance to tell the business if something is not right, and occasionally a question about whether you would recommend them. These are two way conversations, and you can reply.
We never send marketing or promotional messages.
Message frequency
Typically two to four messages following a completed job. There are no recurring or scheduled campaigns. If you do not reply, you will receive at most two gentle follow ups and then nothing further.
How to stop, and how to get help
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT at any time to stop all messages to your number immediately. Reply START, UNSTOP, YES to start again. Reply HELP or INFO to get the business’s contact details.
A customer whose record shows they do not wish to be contacted is never messaged, and a record with no consent setting is treated as opted out.
Costs and carriers
Message and data rates may apply, depending on your mobile plan. Carriers are not liable for delayed or undelivered messages.
Contact
DigiworksCO LTD operates Crewline, registered in United Kingdom under company number 12963877 at Flat 67, 108 Westbourne Terrace, London, W2 6QJ, United Kingdom. For any question about this programme, write to rolphy@teamdigiworks.com.